Terms & Conditions

Important, please read carefully

These Terms & Conditions govern your use of RunWithIan's coaching services, website (runwithian.com), and client application (the App). By engaging with any RunWithIan service, completing an onboarding consultation, or accessing the website or App, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not proceed with membership or access our platforms.

1. Definitions

In these Terms & Conditions, the following terms have the meanings set out below. Where the context requires, the singular includes the plural and vice versa.

• RunWithIan: The premium running and resilience coaching business operated by Ian Baynes, trading as RunWithIan, based in the Cotswolds, United Kingdom.

• Coach / Ian: Ian Baynes, founder and lead coach of RunWithIan, and any Associate Coach contracted to deliver sessions on his behalf.

• Client: Any individual who has entered into a Membership Agreement with RunWithIan, including Founding Clients and Full-Price Members.

• Membership: The premium coaching relationship between RunWithIan and the Client, comprising a Joining Fee, monthly membership payments, and access to all agreed services.

• Coaching Plan: The bespoke, periodised training and wellbeing programme created for each Client, encompassing run training, strength, nutrition, sleep, and resilience frameworks.

• Onboarding Assessment: The initial diagnostic process, including a qualifying consultation, VO2 max test, blood panel analysis, and DNA profiling, carried out prior to plan design.

• App: The RunWithIan client application, providing access to Coaching Plans, session logs, check-in tools, onboarding materials, and communications.

• Website: The RunWithIan website accessible at runwithian.com and any associated subdomains.

• Services: All coaching, expert integration, diagnostics, workshops, training camps, resilience intensives, and digital products offered by RunWithIan.

• Expert Partners: Third-party specialists, including breathwork coaches, sleep physiologists, and performance nutritionists, engaged by RunWithIan to deliver integrated services.

• Personal Data: Any information relating to an identified or identifiable natural person, as defined under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Joining Fee: The one-time onboarding fee payable upon acceptance of Membership, covering the Onboarding Assessment and initial plan design.

• Monthly Fee: The recurring monthly membership payment granting access to all agreed coaching services for the relevant billing period.

• Training Camp: A multi-day residential coaching and endurance event hosted by RunWithIan, offered as an optional programme enhancement.

• Self · Family · Others: The core ethos and coaching philosophy of RunWithIan, guiding the balance between personal investment, family wellbeing, and contribution to others.

• UK GDPR: The UK General Data Protection Regulation as retained in UK law by the European Union (Withdrawal) Act 2018, as amended.

2. Eligibility and Onboarding

2.1 Membership is by Interview Only

RunWithIan is an intentionally exclusive coaching practice, limited to a maximum of twelve (12) active Clients at any one time. Membership is not available on demand. All prospective Clients must complete a qualifying consultation with Ian Baynes before any coaching relationship commences.

RunWithIan reserves the right to decline any application for Membership at its sole discretion, without being required to provide a reason for doing so.

2.2 Eligibility Requirements

To be eligible for Membership, prospective Clients must:

• Be aged 18 years or over

• Be resident or regularly present in the United Kingdom or another jurisdiction where RunWithIan confirms it is able to deliver services

• Be in a sufficiently stable state of physical and mental health to undertake a personalised running and fitness programme: as assessed during the qualifying consultation

• Disclose all known medical conditions, injuries, medications, and contraindications to physical exercise prior to the Onboarding Assessment

• Confirm that they have sought, or will seek prior to commencing training, clearance from a qualified medical practitioner where RunWithIan advises this is appropriate

2.3 The Onboarding Assessment

Following acceptance of Membership, every Client will complete an Onboarding Assessment before their Coaching Plan is designed. The Onboarding Assessment includes:

• A comprehensive lifestyle and training history consultation

• VO2 max testing (delivered by a qualified third-party provider)

• Full blood panel analysis (arranged through a qualified GP or private health provider)

• DNA profiling (optional but recommended, delivered by a third-party genomics provider)

• A baseline fitness and movement assessment conducted by Ian

The results of the Onboarding Assessment are used exclusively to design the Client's bespoke Coaching Plan. RunWithIan does not provide medical diagnoses or prescribe treatments. Any results that indicate a clinical concern will be referred to the Client's GP or appropriate medical professional.

2.4 Health Declaration

All Clients are required to complete a Health Declaration Form prior to commencing any training activity. The Health Declaration must be updated by the Client whenever a material change in their health status occurs, including new diagnoses, injuries, surgery, or changes to medication.

Failure to disclose relevant health information may affect the suitability and safety of the Coaching Plan. RunWithIan accepts no liability for any injury, adverse health outcome, or loss arising from a Client's failure to disclose accurate and complete health information.

3. Coaching Services

3.1 What is Included in Membership

Each Membership includes the following core services, subject to the specific tier agreed at onboarding:

• A bespoke, periodised Coaching Plan, reviewed and updated on a minimum monthly basis

• A minimum of one scheduled one-to-one coaching session with Ian per month (format agreed at onboarding: in-person, guided run, or video call)

• Access to the RunWithIan App, including plan delivery, session logging, check-in protocols, and direct messaging

• Integration of Expert Partner services in breathwork, sleep physiology, and performance nutrition as relevant to the Client's diagnostic results

• Access to the RunWithIan resilience and mindset framework, including the Self · Family · Others coaching methodology

• Ongoing support and accountability via the App between scheduled sessions

• Access to RunWithIan community events, workshops, and training camps at member-priority rates (additional fees apply)

3.2 The Six-Phase Client Journey

All Clients progress through RunWithIan's proprietary six-phase coaching framework:

• Interview and Onboarding: qualifying consultation, diagnostics, and baseline assessment

• Plan Design: creation of the bespoke Coaching Plan and nutrition framework

• Expert Integration: progressive introduction of Expert Partners based on diagnostic results

• Momentum Building: race goal setting, structured periodisation, and community integration

• Resilience Architecture: mindset coaching, quarterly reviews, and lifestyle integration

• Legacy and Renewal: race completion, outcome documentation, and membership renewal discussion

3.3 Associate Coaches

RunWithIan may engage qualified Associate Coaches to deliver additional training sessions, provide session cover during Ian's absence, or support Client progress between monthly one-to-one sessions. Associate Coaches are contracted through the UK Athletics coaching pathway and are fully briefed on each Client's plan, history, and goals prior to delivery.

The engagement of an Associate Coach does not replace the Client's monthly one-to-one session with Ian Baynes.

3.4 Expert Partners

Expert Partner services (breathwork, sleep physiology, nutrition) are delivered by independent specialists. RunWithIan selects, vets, and contracts Expert Partners, but is not responsible for the clinical judgement or professional conduct of these third parties beyond its reasonable oversight responsibilities. Clients engaging with Expert Partners do so on the understanding that those specialists operate under their own professional codes of practice and indemnity arrangements.

Expert Partner sessions are billed through RunWithIan at an agreed margin. Detailed pricing is provided in the Membership Agreement.

3.5 Training Camps and Events

RunWithIan offers optional residential Training Camps and workshops as programme enhancements. These events are subject to separate booking terms and conditions, which will be provided at the time of booking. Participation is at the Client's own risk, subject to appropriate fitness assessment and medical clearance.

Training camp places are strictly limited. Deposits are non-refundable. Full payment terms for camps are confirmed at the time of booking.

4. Payment Terms

4.1 Fee Structure

RunWithIan operates a two-part pricing model comprising:

• A one-time Joining Fee, payable in full upon acceptance of Membership, covering the Onboarding Assessment and initial plan design

• A Monthly Fee, payable in advance on the same date each month, covering access to all agreed coaching services for the relevant billing period

Current fee schedules are confirmed in writing within the Membership Agreement. RunWithIan reserves the right to review and adjust its fee schedule with a minimum of sixty (60) days' written notice to existing Members.

4.2 Payment Method

All payments are collected via direct debit, bank transfer, or such other method as agreed at onboarding. Clients are responsible for ensuring that payment methods remain valid and sufficiently funded throughout the Membership period.

4.3 Late and Failed Payments

In the event of a failed payment, RunWithIan will notify the Client and allow a period of seven (7) calendar days to resolve the shortfall. If payment remains outstanding after this period, RunWithIan reserves the right to suspend access to the App and coaching services until the account is brought up to date. Continued non-payment may result in termination of Membership in accordance with Section 5.

4.4 VAT

RunWithIan will charge Value Added Tax (VAT) on all applicable services in accordance with UK HMRC requirements. Where VAT is applicable, it will be clearly stated in the Membership Agreement and on all invoices.

4.5 Refund Policy

The Joining Fee is non-refundable once the Onboarding Assessment has commenced.

Monthly Fees are non-refundable for the billing period in which notice of cancellation is given, except in the following circumstances:

• Ian is unable to deliver any coaching services in a given month due to injury or illness, in which case a pro-rated credit will be applied to the following billing period or a refund issued at RunWithIan's discretion

• A Client provides a medical certificate demonstrating that they are unable to train for a period of four (4) or more consecutive weeks: in such cases, monthly fees may be paused for the relevant period, not refunded

• RunWithIan terminates the Membership without cause, in which case fees paid in advance beyond the termination date will be refunded in full

Refunds will be processed within fourteen (14) calendar days of agreement. RunWithIan does not offer refunds on the basis of dissatisfaction with training outcomes, pace improvement, race results, or any subjective assessment of progress.

5. Cancellation and Termination

5.1 Cancellation by the Client

Clients may cancel their Membership at any time by providing a minimum of thirty (30) calendar days' written notice to RunWithIan via the App or by email to ian.baynes@runwithian.com.

During the notice period, the Client will retain full access to coaching services and the App. The Monthly Fee for the final billing period within the notice period remains payable in full.

5.2 Pause Requests

Clients who are temporarily unable to train due to injury, illness, or significant personal circumstance may request a Membership Pause of up to ninety (90) days within any twelve-month period. Pause requests must be submitted in writing and are subject to RunWithIan's approval. During a Pause, Monthly Fees are suspended. App access may be maintained in a limited read-only capacity during a Pause period at RunWithIan's discretion.

5.3 Termination by RunWithIan

RunWithIan reserves the right to terminate a Membership immediately, without refund of the current month's fee, in the following circumstances:

• A Client provides false or materially misleading health or identity information

• A Client engages in conduct that is abusive, threatening, or inappropriate towards Ian, an Associate Coach, an Expert Partner, or any other RunWithIan client or representative

• A Client persistently fails to engage with their Coaching Plan, attend scheduled sessions, or respond to communications, to a degree that renders continued coaching unviable

• A Client's account remains in arrears for more than fourteen (14) calendar days following notification of failed payment

Where RunWithIan terminates Membership without cause, it will provide a minimum of thirty (30) calendar days' written notice and refund any fees paid in advance beyond the termination date.

5.4 Effect of Termination

Upon termination or cancellation of Membership, the Client's access to the App and all coaching services will cease at the end of the notice or billing period. The Client's Personal Data will be handled in accordance with the Data Privacy provisions in Section 8 of these Terms.

All Coaching Plans, content, and materials created by RunWithIan remain the intellectual property of RunWithIan following termination and must not be reproduced, distributed, or shared without written consent.

6. Health, Safety, and Liability

6.1 Physical Activity Risk

Running, trail running, ultra-distance events, strength training, and associated physical activities carry inherent risks of injury, including but not limited to musculoskeletal injury, cardiovascular events, overuse injury, and environmental hazards associated with outdoor training. By engaging with RunWithIan, Clients acknowledge and accept these inherent risks.

RunWithIan coaches to the best of its professional ability to minimise injury risk through structured periodisation, progressive overload principles, appropriate recovery protocols, and regular check-ins. However, RunWithIan cannot guarantee that injury will not occur.

6.2 Medical Disclaimer

RunWithIan is a coaching and wellbeing service, not a medical provider. Nothing communicated by Ian Baynes, an Associate Coach, or an Expert Partner constitutes medical advice, diagnosis, or treatment. Clients must not rely on any RunWithIan communication as a substitute for advice from a qualified medical practitioner.

Where a Client's diagnostic results or training data indicate a potential clinical concern, RunWithIan will refer the Client to their GP or an appropriate specialist. It is the Client's responsibility to act on such a referral promptly.

6.3 Client Responsibility

Clients are solely responsible for:

• Monitoring their own physical and mental condition during all training activities

• Modifying or ceasing training if they experience pain, dizziness, breathlessness, chest discomfort, or any other symptom that may indicate a health concern

• Ensuring they train in safe conditions, including appropriate clothing, hydration, footwear, and visibility on public routes

• Complying with all relevant local regulations, access rights, and safety guidelines when training outdoors, including on trails, bridleways, and footpaths

• Disclosing any change in health status, medication, or fitness level to RunWithIan promptly

6.4 Limitation of Liability

To the maximum extent permitted by applicable law, RunWithIan, Ian Baynes, and any Associate Coaches or Expert Partners shall not be liable for:

• Any injury, illness, or adverse health outcome sustained during or as a result of training activities carried out under a RunWithIan Coaching Plan

• Any loss of income, consequential loss, or indirect loss arising from the Client's participation in RunWithIan coaching or events

• Any failure to achieve specific performance targets, race times, weight loss goals, or other outcomes referenced in coaching discussions

• Any technical failure, data loss, or interruption of App or Website services beyond RunWithIan's reasonable control

Nothing in these Terms excludes or limits RunWithIan's liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited by law.

6.5 Insurance

Clients are strongly advised to hold appropriate personal accident, travel, and health insurance commensurate with their training activities, including cover for endurance events and overseas training camps where applicable. RunWithIan holds appropriate professional indemnity and public liability insurance covering its coaching operations.

7. Intellectual Property

7.1 Ownership

All content, materials, frameworks, methodologies, training plans, resilience programmes, course materials, videos, articles, and brand assets created by or on behalf of RunWithIan, including the Self · Family · Others framework, the six-phase coaching methodology, and all digital content accessible via the Website or App, are the exclusive intellectual property of Ian Baynes and RunWithIan.

7.2 Permitted Use

Clients are granted a personal, non-exclusive, non-transferable licence to access and use RunWithIan materials solely for the purpose of their own coaching and training during an active Membership. This licence does not permit:

• Reproduction, copying, or distribution of RunWithIan materials in any format

• Sharing login credentials or Coaching Plan content with any third party

• Commercial use, resale, or adaptation of any RunWithIan methodology or content

• Public posting of session content, plan details, or proprietary coaching frameworks on social media or other platforms without prior written consent

7.3 Client Content

Where Clients provide testimonials, case study content, progress photographs, or race reports to RunWithIan, they grant RunWithIan a non-exclusive, royalty-free licence to use that content for marketing, website, and promotional purposes. Clients may withdraw this consent at any time by written request, after which RunWithIan will remove the relevant content within thirty (30) calendar days.

8. Data Privacy and GDPR Compliance

RunWithIan handles the most personal kind of data: your health, your body, your vulnerabilities, and your goals. Discretion is not a feature, it is a promise. We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we treat data privacy as a foundational commitment at every stage of our relationship.

8.1 Data Controller

For the purposes of the UK GDPR, the Data Controller is Ian Baynes trading as RunWithIan, based in the Cotswolds, United Kingdom. For all data privacy enquiries, please contact: ian.baynes@runwithian.com.

8.2 Personal Data We Collect

RunWithIan collects and processes the following categories of Personal Data:

Identity and Contact Data

• Full name, email address, postal address, telephone number

• Date of birth and emergency contact details

Health and Medical Data (Special Category)

• Medical history, current conditions, medications, and contraindications

• VO2 max test results and cardiovascular assessment data

• Blood panel results (haematological and biochemical markers including testosterone, cortisol, HbA1c, lipid profile, and related markers)

• DNA profiling results (genomic data relating to endurance potential, injury susceptibility, and nutritional response)

• Resting heart rate, training heart rate zones, and heart rate variability data

• Sleep quality data, including data from wearable devices (Garmin, Whoop, or equivalent)

• Body composition metrics including weight, BMI, and body fat percentage where relevant

• Mental health and wellbeing self-assessments completed during onboarding and regular check-ins

Training and Performance Data

• GPS route data from training runs (where shared via Strava, Garmin Connect, or the App)

• Pace, cadence, elevation, and training load data

• Race results, event participation history, and personal bests

• Session logs, perceived exertion ratings, and recovery scores

• Nutrition and hydration logs submitted via the App

Technical and Usage Data

• IP address, browser type, and device identifiers when accessing the Website or App

• App usage patterns, login frequency, and feature engagement data

• Communications and messages sent via the App or email

Financial Data

• Billing address and payment reference data (full payment card details are never stored by RunWithIan and are processed exclusively by our PCI-DSS compliant payment processor)

8.3 Legal Basis for Processing

• Contract Performance: Processing of identity, contact, payment, and training data necessary to deliver the coaching services agreed in the Membership Agreement.

• Explicit Consent (Special Category Data): Processing of health, medical, genomic, and mental wellbeing data requires your explicit consent, obtained via the Health Declaration Form at onboarding. You may withdraw this consent at any time, though doing so may affect RunWithIan's ability to deliver safe and effective coaching.

• Legitimate Interests: Analysis of anonymised performance data to improve coaching methodology; security monitoring of the Website and App; and fraud prevention measures.

• Legal Obligation: Retention of financial records and VAT data in accordance with HMRC requirements.

8.4 How We Use Your Data

RunWithIan uses your Personal Data for the following purposes:

• To design, deliver, and continuously update your bespoke Coaching Plan

• To conduct and interpret your Onboarding Assessment results

• To coordinate the delivery of Expert Partner services relevant to your diagnostic profile

• To monitor your training load, recovery, and progression over time

• To communicate with you via the App, email, and telephone in connection with your Membership

• To administer your Membership account, including billing and subscription management

• To comply with our legal and regulatory obligations

• To improve our coaching methodology through aggregated, anonymised data analysis

• To send you information about RunWithIan events, camps, and services where you have provided consent to receive marketing communications

8.5 Data Sharing

RunWithIan does not sell, rent, or trade your Personal Data to any third party. We share data only in the following strictly controlled circumstances:

• With Expert Partners: health and training data relevant to a specific partner's scope of service is shared with that partner solely for the purpose of delivering that service. All Expert Partners are contractually obligated to maintain confidentiality and data protection standards equivalent to those of RunWithIan

• With diagnostic service providers: VO2 max, blood panel, and DNA profiling providers receive only the data necessary to conduct and return the relevant diagnostic assessment

• With our payment processor: financial data is processed by a PCI-DSS compliant third-party payment provider. RunWithIan does not retain payment card data

• With our technology providers: App and Website hosting, cloud storage, and communication tools are provided by GDPR-compliant third parties operating under Data Processing Agreements with RunWithIan

• Where required by law: we will disclose Personal Data to law enforcement or regulatory bodies where required by applicable UK law

8.6 Data Retention

• Active Membership Data: Retained for the duration of Membership.

• Health and Medical Data: Retained for a minimum of seven (7) years following the end of Membership, in accordance with UK health record retention guidance, unless you request earlier deletion (subject to any overriding legal obligation).

• Financial Records: Retained for six (6) years in accordance with HMRC requirements.

• Training and Performance Data: Retained for three (3) years following the end of Membership, after which it is anonymised or deleted.

• Marketing Consent Records: Retained for the duration of your consent and for three (3) years following withdrawal.

• Genomic Data: Retained only for the active Membership period unless you provide explicit consent to continued retention. On request, genomic data will be deleted within thirty (30) days.

8.7 Your Rights Under UK GDPR

You have the following rights in relation to your Personal Data held by RunWithIan:

• Right of Access: to receive a copy of the Personal Data we hold about you (subject access request)

• Right to Rectification: to request correction of inaccurate or incomplete Personal Data

• Right to Erasure: to request deletion of your Personal Data, subject to our legal retention obligations

• Right to Restriction of Processing: to request that we limit how we use your data in certain circumstances

• Right to Data Portability: to receive your data in a structured, commonly used, machine-readable format

• Right to Object: to object to processing based on legitimate interests or for direct marketing purposes

• Right to Withdraw Consent: to withdraw consent to special category data processing at any time (this may affect service delivery)

To exercise any of these rights, please contact ian.baynes@runwithian.com. RunWithIan will respond to all valid requests within thirty (30) calendar days in accordance with UK GDPR obligations.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been infringed.

8.8 Data Security

RunWithIan implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• End-to-end encryption for all App communications and health data in transit

• Role-based access controls ensuring that only Ian Baynes and authorised Expert Partners can access health data relevant to their specific service

• Secure, encrypted cloud storage with automated backup and geographic redundancy

• Regular security reviews and penetration testing of the Website and App

• Staff and Associate Coach data protection training and confidentiality obligations

In the event of a data breach that is likely to result in a risk to your rights and freedoms, RunWithIan will notify you and the ICO within seventy-two (72) hours of becoming aware of the breach, in accordance with UK GDPR requirements.

8.9 International Data Transfers

RunWithIan processes all Personal Data within the United Kingdom or within countries and organisations providing an adequate level of data protection as recognised under UK GDPR. Where data is transferred to any third-country technology provider, this is done under appropriate safeguards including UK International Data Transfer Agreements (IDTAs) or equivalent mechanisms.

9. Website Usage Policy

9.1 Access and Acceptable Use

The RunWithIan website (runwithian.com) is provided for the purpose of informing prospective and existing Clients about RunWithIan's services, brand, coaching philosophy, and contact information. Access to the Website is free of charge and does not require registration for general browsing.

You must not use the Website:

• In any way that violates applicable UK or international laws or regulations

• To transmit any unsolicited, unauthorised, or harmful communications

• To attempt to gain unauthorised access to any part of the Website, its servers, or any connected database

• To introduce viruses, malware, or any other harmful code

• To harvest or scrape data from the Website by automated means without prior written consent

• To reproduce, duplicate, or re-sell any part of the Website content without written authorisation from RunWithIan

9.2 Cookies

The RunWithIan website uses cookies to enhance user experience, analyse site traffic, and support marketing effectiveness. A detailed Cookie Policy is available on the Website. By using the Website, you consent to the use of cookies in accordance with that policy. You may manage cookie preferences via your browser settings or the cookie consent tool displayed on your first visit to the Website.

RunWithIan does not use cookies to collect health or sensitive personal data via the Website.

9.3 Third-Party Links

The Website may contain links to third-party websites including Strava, LinkedIn, and partner service providers. RunWithIan is not responsible for the content, privacy practices, or terms of use of any third-party website. The inclusion of a link does not imply endorsement by RunWithIan.

9.4 Website Availability

RunWithIan endeavours to ensure the Website is available at all times but does not guarantee uninterrupted availability. The Website may be temporarily unavailable due to maintenance, updates, or circumstances beyond RunWithIan's control. RunWithIan is not liable for any loss arising from unavailability of the Website.

10. App Usage Policy

10.1 Access to the App

Access to the RunWithIan client application (the App) is available exclusively to active Members. Login credentials are personal and non-transferable. Clients must not share access credentials with any third party or allow any other person to access the App using their account.

RunWithIan reserves the right to suspend or terminate App access in the event of suspected misuse, a breach of these Terms, or Membership suspension or termination.

10.2 App Features

The App provides active Members with access to:

• Their current Coaching Plan, including run sessions, strength workouts, recovery protocols, and nutrition guidelines

• A training log and session diary for recording completed workouts, perceived exertion, and subjective wellbeing data

• Check-in tools and progress tracking, including GPS route data integration from supported wearable devices and platforms

• Direct messaging with Ian Baynes and, where relevant, Associate Coaches

• Onboarding materials, diagnostic results (where shared), and programme documentation

• Upcoming event, camp, and workshop information at Member-priority access

10.3 Data Input and Accuracy

The quality of coaching advice provided through the App is dependent on the accuracy of data input by the Client. RunWithIan is not responsible for errors in coaching guidance that arise from inaccurate, incomplete, or misleading data submitted by the Client.

Clients are encouraged to log all training sessions, including those not completed as prescribed, to enable Ian to make accurate and safe adjustments to the Coaching Plan.

10.4 Wearable Device Integration

The App integrates with supported wearable fitness devices and platforms, including Garmin Connect, Strava, and Whoop. Integration requires the Client to authorise data sharing between their device account and the App. RunWithIan accesses only the data categories expressly authorised by the Client and does not store or process raw wearable data beyond what is necessary for coaching purposes.

Clients may revoke wearable integration at any time via their device account settings. This may limit the data available to RunWithIan for coaching optimisation.

10.5 App Availability and Updates

RunWithIan will endeavour to maintain App availability and release updates to improve functionality, security, and user experience. Planned maintenance will be communicated to Members with reasonable notice wherever possible. RunWithIan is not liable for any loss arising from temporary App unavailability, provided that coaching support is maintained via alternative communication channels during any extended outage.

10.6 Prohibited App Conduct

Clients must not:

• Attempt to reverse-engineer, decompile, or extract the source code of the App

• Use the App to post or transmit any content that is abusive, defamatory, discriminatory, or unlawful

• Interfere with the App's security features or attempt to circumvent access controls

• Use automated tools, bots, or scripts to interact with the App

11. Confidentiality

11.1 Mutual Confidentiality

Both RunWithIan and the Client acknowledge that in the course of the coaching relationship, they may have access to confidential information about the other party. Each party agrees to keep such information strictly confidential and not to disclose it to any third party without the prior written consent of the other, except where disclosure is required by law.

11.2 Client Confidentiality Obligations

Clients agree not to disclose, reproduce, or make public any of the following without RunWithIan's prior written consent:

• The specific content of their Coaching Plan or any proprietary RunWithIan methodology

• Information about other RunWithIan Clients, including their identity, participation in the programme, or progress

• Commercial terms, fee structures, or operational details of RunWithIan's business

11.3 RunWithIan's Confidentiality Obligations

RunWithIan will treat all Client information, including health data, personal circumstances, training progress, and the nature of the coaching relationship, with strict professional discretion. Client details will not be disclosed to third parties save as described in Section 8.5 of these Terms. RunWithIan will not reference a Client's identity in any public-facing marketing or content without their express prior written consent.

Where a Client provides a testimonial or case study consent, RunWithIan will respect any anonymity preferences stated at the time of consent.

12. General Provisions

12.1 Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.2 Dispute Resolution

In the first instance, RunWithIan encourages Clients to raise any concerns directly with Ian Baynes via the App or email. RunWithIan will endeavour to resolve all complaints promptly and fairly. Where a complaint cannot be resolved informally within thirty (30) calendar days, either party may refer the matter to a mutually agreed independent mediator prior to commencing legal proceedings.

12.3 Amendments to These Terms

RunWithIan reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to active Members via the App and by email with a minimum of thirty (30) calendar days' notice before the updated Terms take effect. Continued Membership following the effective date of an amendment constitutes acceptance of the revised Terms. Where a Client does not accept material changes, they may cancel their Membership in accordance with Section 5.1.

12.4 Entire Agreement

These Terms & Conditions, together with the Membership Agreement, Health Declaration Form, and any applicable event-specific terms, constitute the entire agreement between RunWithIan and the Client and supersede all prior representations, discussions, and understandings, whether written or oral.

12.5 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

12.6 Waiver

No failure or delay by RunWithIan in exercising any right under these Terms shall constitute a waiver of that right. No single or partial exercise of any right shall prevent any further exercise of that or any other right.

12.7 Force Majeure

RunWithIan shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather events, pandemic or epidemic conditions, government restrictions, or failure of third-party infrastructure. In such circumstances, RunWithIan will notify Clients as soon as practicable and endeavour to resume normal service at the earliest opportunity.

12.8 Assignment

RunWithIan may assign its rights and obligations under these Terms to a successor entity in the event of a business transfer or restructure, provided that the Client's rights are not materially affected. Clients may not assign their Membership or any rights under these Terms to any other person.

13. Contact and Complaints

13.1 Contact Details

• General Enquiries: ian.baynes@runwithian.com

• Data Privacy Enquiries: ian.baynes@runwithian.com

• Membership and Billing: ian.baynes@runwithian.com

• Postal Address: RunWithIan, Cotswolds, United Kingdom (full address on request)

• Website: runwithian.com

13.2 Complaints Procedure

RunWithIan is committed to providing an exceptional coaching experience. If you are dissatisfied with any aspect of our service, please raise your concern directly with Ian Baynes in the first instance. We will acknowledge all formal complaints within five (5) working days and aim to provide a full response within twenty-one (21) calendar days.

If you remain dissatisfied following RunWithIan's response, you may escalate your complaint to an independent mediator or seek legal advice. For data protection complaints specifically, you may contact the Information Commissioner's Office (ICO) at ico.org.uk or by telephone on 0303 123 1113.